A receptionist that knows your trade
It answers in your business's name, asks the questions you set, books into your diaries and hands over to a person whenever a call needs one.
What should Fonepod handle?
Describe your business in a sentence. Fonepod drafts the receptionist: what it says, what it asks, and when it hands over to a person.
Greeting
“Hello, you’ve reached the sales and lettings team in Hackney. I’m Aida, the team’s AI assistant. How can I help?”
Must find out before hanging up
- Property address
- Selling, letting or buying
- Timeline to move
- Best number to call back
Hands over to a person for
- Offers and negotiations
- Complaints
- Anything about deposits
Never
Give a price or valuation over the phone
You choose when the AI answers
Some teams want the AI on every call, some only when nobody has picked up, some just outside opening hours. You set it per branch, and change it whenever you like.
Example opening hours 09:00 to 18:00. You set your own, per day.
Live in five steps
Setup takes an afternoon. You can change any of it later, and every change applies straight away.
- Name and voicePick its name, a UK or US English voice, and a friendly or professional tone.
- Teach it your businessAdd your website, price lists and FAQs. Industry editions also read live listings or stock.
- Set the must-ask questionsMark what it has to find out before it hangs up, like the property address or the car's registration.
- Write the hand-over rulesIn plain words: “Complaints go to Priya”, “Emergencies ring the on-call phone”.
- Test, then go livePlace a test call from your laptop. When it sounds right, switch it on.
It knows when a person should take over
Each edition starts with sensible rules for its trade. You can add your own.
- Offers and negotiations
- Complaints
- Anything about deposits
Give a price or valuation over the phone
Books into valuer and negotiator diaries and writes to Street, Alto or Reapit.
What people ask about the AI receptionist
Will callers know they're talking to AI?
Yes. It introduces itself as your team's AI assistant, and callers can ask for a person at any time.
What languages does it speak?
UK and US English at launch. Other languages are on the roadmap; tell us which you need.
What if it doesn't know the answer?
It says so, takes the caller's details and the question, and books a call-back or transfers to the right person, by your rules.
Can it make outbound calls?
It can call or text new enquiries quickly, such as portal leads or waitlisted patients, only from lists you approve.
Does it give advice?
No. It never gives prices, valuations, clinical, financial or insurance advice. Those calls go to a person.
Give your phone a receptionist
Start a free trial and set up your receptionist this afternoon, or book a demo to hear it in your industry.